Shipping Policy

1. Overview

Thank you for shopping with Jopmel.

This Shipping Policy explains how we process, ship, and deliver orders placed through https://Jopmel.com/.

We aim to provide clear shipping information so you know what to expect after placing an order.

Website Operator: Guangzhou Guijiqi Construction Co., Ltd.

Business License Entity: Guangzhou Guijiqi Construction Co., Ltd.

2. Order Processing Time

Orders generally require 1–3 business days to process before shipment.

Processing time includes order verification, preparation, and fulfillment.

Business days exclude weekends and applicable public holidays. Processing may take longer during peak shopping periods, public holidays, payment verification, or unexpected operational delays.

You will receive shipping confirmation when your order has been dispatched, where shipping confirmation is available.

3. Estimated Shipping and Delivery Time

Our standard estimated delivery timeline is:

• Order processing: 1–3 business days

• Shipping transit time: 12–15 business days after dispatch

• Estimated total time: 13–18 business days

The estimated total time combines order processing and transit time.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, customs clearance, weather, public holidays, and other circumstances beyond our reasonable control.

If an unexpected delay occurs, we encourage you to contact our customer service team for assistance.

4. Shipping Confirmation and Tracking

When tracking is available, we will provide tracking information after your order has been dispatched.

Please allow time for the carrier's tracking system to register the shipment and display the first tracking updates.

You can use the tracking link or tracking number provided in your shipping confirmation to check delivery progress.

If you have not received tracking information or your tracking status has not updated for an extended period, please contact us at service@Jopmel.com with your order number.

5. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout, including the recipient's name, street address, city, postal code, country, and contact details where required.

Please review your address carefully before completing your order.

If you notice an error, contact us as soon as possible. We will try to assist, but we cannot guarantee address changes after an order has entered processing or has been dispatched.

Incorrect or incomplete addresses may cause delays, failed delivery, or additional carrier charges.

6. Shipping Fees and Additional Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Depending on the destination and applicable regulations, customs duties, import taxes, brokerage fees, or other charges may apply.

Where these charges are not collected by us at checkout, they may be assessed by the relevant customs authority or carrier. Customers should review applicable local import requirements before placing an order.

Any charges and responsibilities will be handled in accordance with applicable law and the information disclosed during checkout.

7. Delayed, Lost, or Undelivered Packages

If your package appears delayed, tracking information has stopped updating, or your order has not arrived within the estimated delivery timeframe, please contact us.

Email: service@Jopmel.com

Please include your order number and any available tracking information. We will review the shipment details and work with the relevant carrier where appropriate.

Delivery estimates do not guarantee a specific arrival date. However, nothing in this policy limits any rights or remedies available to customers under applicable law.

If a package is confirmed lost or cannot be delivered, we will review the circumstances and discuss an appropriate resolution in accordance with applicable law and our store policies.

8. Damaged, Defective, or Incorrect Items

We encourage customers to inspect their orders after delivery.

If an item arrives damaged, defective, or different from what you ordered, please contact service@Jopmel.com as soon as reasonably possible.

To help us assess the issue, please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the affected item and its packaging, where applicable.

After reviewing your information, we will determine an appropriate resolution based on the circumstances and applicable law. This may include:

• A replacement or reshipment.

• An exchange.

• A refund.

Please contact us before returning a damaged or incorrect item so that we can provide the appropriate instructions. We will not ask you to waive any mandatory consumer rights.

9. Returns and Refunds

Eligible products may be requested for return within 30 days after delivery.

To initiate a return, email service@Jopmel.com with your order number and the reason for the return. Please wait for our return instructions before sending any item back.

For damaged, defective, or incorrect items, contact us with the information and photographs described in Section 8. Depending on the circumstances, a replacement, reshipment, exchange, or refund may be arranged.

Refund eligibility, return conditions, and refund processing are governed by our Return & Refund Policy and applicable law.

Please refer to our Return & Refund Policy for full details.

10. Contact Information

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Store Name: Jopmel

Website: https://Jopmel.com/

Website Operator: Guangzhou Guijiqi Construction Co., Ltd.

Business License Entity: Guangzhou Guijiqi Construction Co., Ltd.

Registered Address: Room 301, No. 96 Hesheng Road, Wanqingsha Town, Nansha District, Guangzhou, Guangdong, China

Email: service@Jopmel.com

Customer Service Phone: +1 712-215-8176

We appreciate your business and thank you for shopping with Jopmel.

Jopmel — Tableware for a Brighter Everyday.