Return & Refund Policy

Last Updated: October 28, 2026

At Jopmel, we want you to feel confident when shopping for ceramic tableware and home accessories. If your purchase does not meet your expectations or arrives with an issue, we are here to help.

This Return & Refund Policy explains the conditions, procedures, and timeframes for returns, replacements, exchanges, and refunds. Nothing in this policy limits any mandatory consumer rights available under applicable law.

1. Return Window

We offer a 30-day return window. You may request a return within 30 days of receiving your order.

To qualify for a standard return, the item must:

• Be unused and in its original condition.

• Be returned with its original packaging and included accessories, where applicable.

• Be accompanied by your order number or proof of purchase.

• Meet any applicable return requirements under local law.

Please contact us before sending any item back. Returns sent without prior authorization may experience delays in processing.

If applicable law provides a longer or different return period or additional consumer rights, those requirements will take precedence.

2. How to Request a Return

To start a return, please email service@Jopmel.com with the following information:

1. Your order number.

2. The name or description of the item you wish to return.

3. The reason for the return.

4. Clear photos or videos if the item is damaged, defective, or incorrect.

Our customer service team aims to review your request within 3 business days.

If your return is approved, we will provide the return instructions and the appropriate return address. Please do not send products to our business contact address unless we specifically confirm that it is the correct return destination.

Pack the item securely to help prevent damage during return shipping.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible, preferably within 7 days of delivery, so we can investigate and resolve the issue promptly.

Please include your order number and clear photos or videos showing the issue and, where relevant, the outer packaging.

After reviewing your claim, we will offer an appropriate resolution based on the circumstances:

Replacement or Reshipment

If the item is damaged, defective, or incorrectly supplied, we may arrange a replacement or send the correct item at no additional cost.

Exchange

If you prefer another item, we will confirm whether an exchange is available. Any price difference and related arrangements will be explained before the exchange is confirmed.

Refund

If a replacement or exchange is unavailable, unsuitable, or otherwise not an appropriate resolution, we will offer a refund where applicable. We may also provide a refund when required by applicable law.

For confirmed damaged, defective, or incorrectly supplied items, Jopmel will cover reasonable return shipping costs when a return is required. We will provide instructions before you send anything back.

The reporting timeframe above does not remove any mandatory rights you may have under applicable consumer protection law.

4. Change-of-Mind Returns

If you change your mind or no longer need an item, you may request a return within 30 days of receiving it, provided the item meets the return conditions in Section 1.

For approved change-of-mind returns:

• The customer is responsible for the reasonable return shipping cost.

• Original shipping charges, if any, may not be refundable unless required by applicable law.

• The item must be returned in its original condition and securely packaged.

• We may inspect the returned item before approving the refund.

If an item is returned used, damaged through handling beyond what is permitted by applicable law, or missing components, we will assess the situation and explain any applicable refund adjustment or refusal in accordance with applicable law.

We will not exclude an item from return solely through a general “all sales are final” statement where such an exclusion would conflict with applicable law.

5. Return Shipping Costs

The responsibility for return shipping depends on the reason for the return.

Customer Responsibility

For an approved change-of-mind return, the customer pays the reasonable return shipping cost unless applicable law requires otherwise.

Jopmel Responsibility

For confirmed damaged, defective, or incorrectly supplied items, Jopmel will cover reasonable return shipping costs when a return is required. We will provide the appropriate instructions or arrange another reasonable solution.

Please contact us before arranging a return shipment so that we can confirm the correct procedure and avoid unnecessary costs.

6. Refund Processing Time

Once we receive a returned item, we will inspect it and determine whether the return meets the applicable conditions.

Our standard refund process is as follows:

1. Return review: We aim to review your return request within 3 business days.

2. Inspection and decision: After receiving the returned item, we aim to complete the inspection and notify you of the decision within 3 business days.

3. Refund initiation: Once approved, we aim to initiate the refund to your original payment method within 7–10 business days.

4. Bank processing: Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

The timeframes above are our standard processing targets. If a delay occurs, we will communicate with you where reasonably possible. Any mandatory statutory refund deadlines will take precedence.

If your refund has not appeared after the applicable processing period, please contact us at service@Jopmel.com with your order number.

7. Exchanges

If you would like a different color, style, or product, please contact us before returning your item.

Exchanges are subject to stock availability and approval. If the requested item is unavailable, we may offer a refund or another suitable resolution, subject to applicable law.

For a confirmed damaged, defective, or incorrectly supplied item, we will not charge additional shipping fees for an agreed replacement.

8. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us atservice@Jopmel.com.

We will review the tracking information and, where appropriate, investigate the shipment with the carrier.

If the parcel is confirmed lost or cannot reasonably be delivered, we will work with you to arrange a suitable resolution, which may include reshipment or a refund, as appropriate under the circumstances and applicable law.

A delivery delay alone does not automatically mean that a parcel is lost. We will assess the available tracking information before deciding on the next steps.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at service@Jopmel.com.

We can attempt to cancel an order before it enters fulfillment or is shipped, but cancellation cannot be guaranteed once processing has progressed.

If the order has already shipped, you may request a return in accordance with this policy, subject to applicable law.

This section does not limit any cancellation rights that cannot legally be excluded.

10. Shipping Timeframes

Our standard shipping estimates are:

• Order processing: 1–3 business days.

• Estimated transit time: 12–15 business days after dispatch.

• Estimated total delivery time: 13–18 business days from order placement.

These are estimates rather than guaranteed delivery dates. Actual delivery may vary due to destination, carrier operations, customs procedures, weather, public holidays, or other circumstances outside our reasonable control.

Tracking information will be provided when available after dispatch.

For more details, please refer to our Shipping Policy. Our shipping and delivery estimates are intended to remain consistent across our Shipping Policy, FAQ, and Terms of Service.

11. Items Subject to Special Return Conditions

Some products may have specific return conditions because of their nature, condition, or applicable legal requirements. Any such restrictions will be clearly communicated on the relevant product page or before purchase, where required.

Nothing in this section excludes returns, refunds, replacements, or other remedies that must be provided by law, including remedies for defective or incorrectly supplied products.

12. Contact Information

For return requests, damaged products, exchanges, or refund inquiries, please contact us:

Website: https://Jopmel.com/

Website Operator: Guangzhou Guijiqi Construction Co., Ltd.

Business License Entity: Guangzhou Guijiqi Construction Co., Ltd.

Email: service@Jopmel.com

Customer Service Phone: +1 7122158176

Business Address: Room 301, No. 96 Hesheng Road, Wanqingsha Town, Nansha District, Guangzhou, Guangdong, China

Please contact customer service before returning any product. We will provide the appropriate return instructions and return address after reviewing your request.